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Returns & Refunds Policy

Returns & Refunds Policy

At Holdorf’s Furniture Court, we want you to be happy with your purchase. If something isn’t quite right, our friendly team is here to help.

Change of Mind

We understand that sometimes you may change your mind. For change-of-mind purchases, returns are considered on a case-by-case basis and must meet the following conditions:

The item must be unused, in original condition and suitable for resale.
The item must be returned in its original packaging where possible.
Proof of purchase is required.
Custom-made, special-order, clearance and assembled items may not be eligible for change-of-mind returns.
Delivery and collection fees are non-refundable, and return freight costs may apply.

A change-of-mind return may be offered as an exchange or store credit at our discretion. Refunds for change-of-mind purchases are not guaranteed.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

If your purchase is faulty, damaged, not of acceptable quality, does not match its description, or is otherwise covered by the Australian Consumer Law, please contact us as soon as possible.

Depending on the circumstances and your rights under the ACL, we may arrange a repair, replacement, refund or other appropriate remedy.

Please provide your proof of purchase and, where possible, photographs of any damage or fault to help us assess your claim.

Furniture Delivery & Inspection

We recommend inspecting your furniture when it is delivered. If you notice any damage, please let our delivery team know immediately and contact the store as soon as possible.

If damage is discovered after delivery, please contact us promptly so we can work with you to resolve the issue.

Special Orders & Customised Products

Special-order, customised and made-to-order products are generally not eligible for change-of-mind returns. However, your rights under the Australian Consumer Law still apply if the product is faulty, defective, not as described or otherwise fails to meet the consumer guarantees.

Mattresses

For hygiene reasons, mattresses cannot generally be returned due to change of mind once they have been removed from their original packaging or used. This does not affect your rights under the Australian Consumer Law.

How to Contact Us

If you would like to discuss a return or believe your purchase may be faulty, please contact the Holdorf’s Furniture Court store where your purchase was made.